Policies
Refund & Cancellation Policy
How to raise a service concern, and how cancellations and refunds work for our garden care plans.
Last updated: 12 October 2026
Service satisfaction commitment
If you are not satisfied with the agreed service delivered by TerraFormLife, you can raise a service concern with our team. We will review the concern and make reasonable efforts to resolve the service gap. If the issue remains unresolved after the applicable resolution process, a refund may be provided in accordance with the applicable plan’s refund and cancellation terms.
To raise a concern, call +91 92058 88305, message us on WhatsApp on the same number, or email support@terraformlife.in.
1. How to raise a service concern
Call, WhatsApp or email us with your name, the phone number you registered with, the visit date and what was not right. Photos help us understand the concern quickly.
2. Time period for raising a concern
This will be confirmed in writing in your service agreement before you pay.
3. How we review a concern
This will be confirmed in writing in your service agreement before you pay.
4. Resolution and re-service
This will be confirmed in writing in your service agreement before you pay.
5. Completed visits
Visits that have already been completed are not refunded.
6. Unused visits
If you are not satisfied with our service, the paid visits you have not yet used can be refunded.
7. Prepaid plans (quarterly, half-yearly, yearly)
This will be confirmed in writing in your service agreement before you pay.
8. Discounted plans
This will be confirmed in writing in your service agreement before you pay.
9. Free extra visits
Free extra visits on half-yearly and yearly plans have no cash value. They are not refunded and cannot be exchanged for money.
10. Cancellation procedure
This will be confirmed in writing in your service agreement before you pay.
11. Refund calculation
This will be confirmed in writing in your service agreement before you pay.
12. Taxes and GST
This will be confirmed in writing in your service agreement before you pay.
13. Plants, products and materials
This will be confirmed in writing in your service agreement before you pay.
14. Customised (Magnolia) plans
Customised plans follow the refund and cancellation terms in that plan’s individual service agreement.
15. When a refund may not apply
This will be confirmed in writing in your service agreement before you pay.
See also the plan terms.