Privacy policy

About this policy

TerraFormLife provides plant-care and gardening services in Gurugram. The business is operated by Raj Singh under the trade name TerraForm Life (“TerraFormLife”, “we”, “us”, “our”). This policy explains how we handle personal information when you use our website, fill in our forms on Facebook or Instagram, contact us on WhatsApp or by phone, use our services, or apply to work with us.

Information we collect

• Contact and enquiry details you give us, such as your name, phone number, email, locality or address, and your plant-care requirements.
• Service information, such as your plan, visit dates, notes about your plants and photos of plants and garden areas taken during assessments and visits.
• Messages you send us on WhatsApp, by phone, or through Facebook and Instagram.
• Order details when you place an order through a product catalogue link we send you: the products, options and quantities you choose, your name and mobile number and, if you give them, a delivery address and a note.
• Job application details, such as contact details, experience, skills and availability.
• Website usage information, such as the pages you visit, how you reached our website and your device and browser type, collected through cookies and similar technologies.

We collect this information directly from you, and from Facebook and Instagram when you choose to submit one of our forms there. Please do not send us identity documents, bank or card details, or other sensitive information.

How we use it

• To respond to your enquiry, arrange an assessment and recommend a suitable plan.
• To schedule and carry out visits, share care updates, and handle billing and support.
• To process, confirm and deliver orders you place through a catalogue link, and to contact you about them. No payment is taken on our website.
• To review job applications.
• To understand how people find us and to improve our website, services and advertising.
• To keep our services secure and to meet legal, tax and accounting obligations.

We do not sell your personal information.

How we contact you

When you share your phone number with us, we may contact you by call, SMS or WhatsApp about your enquiry, application or service. We will send you offers only if you have agreed to receive them. To stop receiving messages, reply “STOP” on WhatsApp or email support@terraformlife.in; we will still contact you where needed to complete a service you have booked.

Cookies and similar technologies

Our website uses essential storage to remember your privacy choice and how you arrived at our website. Optional analytics and advertising cookies are used only if you allow them, to help us measure visits and enquiries. Declining them does not stop you from contacting us, and you can change your choice at any time using “Privacy choices” in the website footer.

Who we share it with

• Our team and the gardener assigned to your visit, who receive the details needed to provide your service.
• Trusted service providers who host and run our website, systems and messaging on our behalf.
• Advertising and analytics partners, only as described under “Cookies and similar technologies”.
• Government authorities or others where required by law, or to protect our customers, team or business.

Your information may be stored or processed outside India by our service providers. Information you share directly on Facebook, Instagram or WhatsApp is also covered by those platforms’ own privacy policies.

How long we keep it

We keep personal information only for as long as it is needed for the purposes described in this policy, including to provide our services, resolve disputes, and meet legal, tax and accounting requirements. After that, we delete it or make it anonymous.

Security

We use reasonable technical and organisational measures to protect your information, and limit access to people who need it. No method of storing or sending information is completely secure, so please share only what we need to help you.

Your rights

Under India’s Digital Personal Data Protection Act, 2023, you can ask us for a summary of the personal information we hold about you, ask us to correct, update or delete it, withdraw your consent, and nominate someone to act for you. To make a request, email support@terraformlife.in or use our contact form, and tell us the name or phone number you used with us. We may ask you to confirm your identity, and we will respond within a reasonable time.

Children

Our services are meant for adults. We do not knowingly collect personal information from anyone under 18; if you believe a child has shared information with us, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Grievance officer

If you have a question or complaint about how we handle your personal information, please contact our grievance officer:

Deepak Singh
TerraForm Life (Raj Singh)
112A, Trehan Iris Tech Park, Sector 48, Gurugram 122001
Email: support@terraformlife.in
Phone: +91 92058 88305

If your complaint is not resolved, you may approach the Data Protection Board of India.